I recently had the best experience with Houston Appliance Repair and Service. Let me begin by saying that we have five children. So, when the water wouldn't drain out of our washer after my first load of about six before our five day camping trip I was in trouble. Nothing we needed was clean, and we needed to be out of the house in less than 10 hours. I was panicking and sure it was too late to call any local washer repair service. But luckily, the first number that I called was Houston Appliance Repair Service, one of the only repair services in the Houston area that operates 24 hours a day.
The gentleman that I spoke to on the phone was very friendly and patient despite the fact that I was frantic and didn't have any of the model or capacity information prepared. He walked me through a series of troubleshooting questions to make sure that my washer did not have a problem that could be easily fixed (but would cost me an arm and a leg because he had already made the trip out there), which I really appreciated.
They came to my house 45 minutes after I called them which was a relief considering the amount of work I had to get done. He went right to work when he came in, and it only took him a few minutes to verify the problem that he had guessed over the phone: my washer had a bad drive belt which was keeping the water from draining out of my washing machine.
I know nothing about dryer repair, and it sounded like it was going to be a lot of money, but I was so grateful that he had come to my rescue in such a timely fashion, I decided to just wait until I got the bill. I left him alone in the laundry room while I rushed around the house trying to get us ready for our camping trip the next day. He spent a little under a half hour, and when he was done he even cleaned up after himself which was really great.
He walked me through the steps of his repairs which I kind of tuned out during. After all, that's why I called an expert. But he was just trying to be thorough so I listened. And then it was time for the bill. I almost didn't want to look at it. To my relief, it was under $40 including parts and labor.
I will definetly call these guys again if I have any problems with any major appliance in my home. Their website (www.houstonappliancerepair.net) includes helpful tips on buying appliances and safety guys. And you can't beat their customer service. A+ job!
SusannaLoesch897@gmail.com
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